Open to opportunities

Pragathi Bh

@pragathibh

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Strategic SaaS and IT services leader driving customer success, cloud and GenAI transformation for enterprise clients.

India

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What I'm looking for

I’m seeking a senior leadership role in SaaS or IT services where I can drive customer success, own P&L, lead cloud/GenAI transformations, and scale high-performing teams in a collaborative, growth-oriented company.

I am a strategic SaaS and IT services leader with 15+ years scaling enterprise delivery and customer success operations. I specialize in driving revenue growth through account expansion, renewals, and executive-level engagement.

I have led multi-million-dollar accounts and built programs that increased client retention by 25% and lifted partner-led revenue by 30% within 12 months. I consistently improve operational KPIs—improving billable utilization by 20% and achieving 95%+ SLA compliance.

As a COO and Global Account Director, I owned P&L, led cloud migrations on AWS/Azure, and scaled staff augmentation and go-to-market strategies across BFSI, Retail, Healthcare and Manufacturing. I also piloted AI/ML and GenAI initiatives to automate workflows and enhance outcomes.

I build cross-functional teams, partner ecosystems, and disciplined governance to deliver measurable customer impact and sustainable growth. I seek leadership roles where I can align product, delivery, and partners to drive enterprise transformation.

Experience

Work history, roles, and key accomplishments

Global Account Director

Skillmine Technology Pvt. Ltd.

Sep 2022 - Apr 2025 (2 years 7 months)

Managed executive partnerships with enterprise accounts (Tesco, Bosch, Quest Global, EY) and generated $5M+ ARR through strategic upsells, renewals, and account expansion, increasing client retention by 25% YoY. Oversaw delivery of 150+ consultants, improved billable utilization by 20%, launched partner enablement that lifted partner-led revenue 30%, and achieved 95%+ SLA compliance.

Strategic Account Management Customer Success Partner Enablement SLA GenAI Strategy Cloud)Stakeholder Management

Chief Operating Officer (COO)

Amrutech Software (Appmad)

Jan 2016 - Sep 2022 (6 years 8 months)

Owned P&L and led delivery and post-sales operations for 100+ enterprise clients, driving 25% YoY revenue growth and improving client satisfaction by 35% via proactive health checks and governance frameworks. Directed cloud migrations of 10+ legacy platforms to AWS/Azure with zero data loss, scaled staff augmentation by 40%, and delivered 50+ e-commerce rollouts.