Pradeep Y L
@pradeepyl
Customer success leader driving AI-enabled SaaS value delivery.
What I'm looking for
I am a customer success and IT infrastructure leader with over 15 years of experience delivering measurable business value through SaaS, AI/ML and IT operations.
At CensaNext I combine customer success practices with IBM RAG and Agentic AI frameworks to drive adoption, reduce churn and demonstrate ROI across enterprise accounts.
Previously I built and ran an IT services firm, managed large-scale IT infrastructure and led system and MIS functions at Aditya Birla, achieving cost reductions and inventory controls.
I am certified in AI & ML and CEH, and I focus on bridging technology and customer outcomes to foster long-term relationships, product adoption and growth.
Experience
Work history, roles, and key accomplishments
Deputy Manager - Customer
CensaNext
Aug 2021 - Present (4 years 3 months)
Lead customer excellence and success initiatives, driving adoption and reducing churn while implementing AI-driven solutions (IBM RAG/Agentic AI) to deliver measurable ROI across 4–6 enterprise clients.
IT Manager
VM IT Solutions
Feb 2019 - Jul 2021 (2 years 5 months)
Built and scaled an IT services company delivering customized IT solutions, leading teams to achieve >90% client satisfaction through infrastructure optimization, security enhancements, and timely project delivery.
System IT In-Charge & MIS
Aditya Birla Nuvo Ltd
Jun 2008 - Oct 2018 (10 years 4 months)
Managed IT systems and MIS, implemented inventory and network monitoring systems that reduced asset loss 30% and cut IT costs ~20% while leading major system upgrades on time and within budget.
Resident Engineer & Communicating Manager
BenchMark TechnoFabs & Services Pvt Ltd
Feb 2007 - Nov 2007 (9 months)
Directed technical staff to provide desktop support, remote access, backups and managed WAN/network integration while developing implementation strategies and tools to improve operational efficiency.
Education
Degrees, certifications, and relevant coursework
Sikkim Manipal University
Master of Business Administration, Operations Management
2011 - 2013
Completed an M.B.A. in Operations Management with coursework in Supply Chain Management, ERP, Quality Management, and International Business.
Bangalore University
Bachelor of Engineering, Electronics and Communication
1999 - 2003
Earned a B.E. in Electronics and Communication covering core electronic and communication engineering subjects.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Pradeep?
You can contact Pradeep and 90k+ other talented remote workers on Himalayas.
Message PradeepFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
