PLPradeep Y L
@pradeepyl
Customer success leader driving AI-enabled SaaS value delivery.
IndiaWhat I'm looking for
I am a customer success and IT infrastructure leader with over 15 years of experience delivering measurable business value through SaaS, AI/ML and IT operations.
At CensaNext I combine customer success practices with IBM RAG and Agentic AI frameworks to drive adoption, reduce churn and demonstrate ROI across enterprise accounts.
Previously I built and ran an IT services firm, managed large-scale IT infrastructure and led system and MIS functions at Aditya Birla, achieving cost reductions and inventory controls.
I am certified in AI & ML and CEH, and I focus on bridging technology and customer outcomes to foster long-term relationships, product adoption and growth.
Experience
Work history, roles, and key accomplishments
Deputy Manager - Customer
CensaNext
Aug 2021 - Present (4 years 3 months)
Lead customer excellence and success initiatives, driving adoption and reducing churn while implementing AI-driven solutions (IBM RAG/Agentic AI) to deliver measurable ROI across 4–6 enterprise clients.
IT Manager
VM IT Solutions
Feb 2019 - Jul 2021 (2 years 5 months)
Built and scaled an IT services company delivering customized IT solutions, leading teams to achieve >90% client satisfaction through infrastructure optimization, security enhancements, and timely project delivery.
System IT In-Charge & MIS
Aditya Birla Nuvo Ltd
Jun 2008 - Oct 2018 (10 years 4 months)
Managed IT systems and MIS, implemented inventory and network monitoring systems that reduced asset loss 30% and cut IT costs ~20% while leading major system upgrades on time and within budget.
Resident Engineer & Communicating Manager
BenchMark TechnoFabs & Services Pvt Ltd
Feb 2007 - Nov 2007 (9 months)
Directed technical staff to provide desktop support, remote access, backups and managed WAN/network integration while developing implementation strategies and tools to improve operational efficiency.
Education
Degrees, certifications, and relevant coursework
SUSikkim Manipal University
Master of Business Administration, Operations Management
2011 - 2013
Completed an M.B.A. in Operations Management with coursework in Supply Chain Management, ERP, Quality Management, and International Business.
BUBangalore University
Bachelor of Engineering, Electronics and Communication
1999 - 2003
Earned a B.E. in Electronics and Communication covering core electronic and communication engineering subjects.
Availability
Location
IndiaAuthorized to work in
Job categories
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