At ChargePoint Technologies Pvt Ltd., I authored hardware documentation for EV charging stations, including installation guides, troubleshooting manuals, and maintenance documentation. I also used AI-powered tools to create technical content and visuals.
I worked with subject matter experts, field electricians, product managers, and illustrators to turn complex technical concepts into user-friendly documentation. I refined materials with feedback from field teams and product managers and aligned them with safety, compliance, and accessibility standards.
At Ennov Life Sciences Software Private Limited, I managed technical writers and supported them in meeting production and quality targets. I also created project plans and schedules, maintained documentation lifecycle procedures, and trained writers on products and processes.
Earlier, I created and updated installation and configuration guides and user manuals, working with SMEs and project management teams to understand requirements. I tested software to build hands-on product knowledge for documentation, and I provided customer and technical support to Apple and Microsoft customers at Aditya Birla Minacs.
