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Amit Aher

@amitaher

Senior Technical Writer at Enel X India Pvt Ltd. improving EVOS documentation and reducing customer support queries by 40%.

India

Message

At Enel X India Pvt Ltd., I create and maintain documentation for EVOS e-mobility dashboards, hardware products, and the mobile app. I also brought multilingual documentation and branding updates in-house, eliminating external agency dependencies.

I’ve worked on user guides, installation guides, release notes, and aerospace maintenance manuals at Singapore Aero Support Services, Cyient, and Capgemini Technology Services India Ltd. My documentation work has reduced customer support queries by 40% and streamlined production time by 30%.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Writer

Current

Enel X India Pvt Ltd.

Apr 2021 - Present (5 years 5 months)

Creating and revising technical documentation for EVOS e-mobility software dashboards, hardware products, and mobile app. In-housed multilingual documentation and branding updates, reducing operational costs and external dependencies.

Technical Writer

Singapore Aero Support Services

Jul 2018 - Jul 2020 (2 years)

Wrote and edited User Guides, Installation Guides, and Release Notes. Collaborated with subject matter experts to ensure technical accuracy and quality in a deadline-driven environment.

Technical Writer User Guides Installation Release notes Documentation Collaboration Agile

Technical Writer

Cyient

Aug 2017 - Jun 2018 (10 months)

Created and revised Component Maintenance Manuals (CMM). Built internal knowledge base and updated troubleshooting guides and FAQs for field technicians.

Technical Writer Component Maintenance Manual (CMM)Knowledge Base Troubleshooting FAQs Peer Review

Technical Writer

Capgemini Technology Services India Ltd.

May 2015 - Jul 2017 (2 years 2 months)

Created and revised AMM and AIPC manuals. Provided process knowledge as a trainer to new joiners and coordinated with cross-functional teams.

Technical Writer AMM AIPC Training Cross functional Coordination

Education

Degrees, certifications, and relevant coursework

HAL-Pravara Aviation Institute

Bachelor of Science, Aeronautics

Bachelor of Science in Aeronautics from HAL-Pravara Aviation Institute, affiliated with the University of Mumbai, completed in June 2015.

HAL-Pravara Aviation Institute

Bachelor of Science, Aircraft Maintenance Engineering

Bachelor of Science in Aircraft Maintenance Engineering from HAL-Pravara Aviation Institute, approved by the Directorate General of Civil Aviation, completed in June 2014.