pradeep chinnaswamy
@pradeepchinnaswamy
I lead ITSM operations, endpoint management, automation, and enterprise support teams.
IndiaWhat I'm looking for
At Eagleview Solutions, I lead ITSM operations, manage incident, request, and change workflows in Freshservice, and lead a four-person team focused on productivity and customer service.
I've supported Microsoft 365, Exchange, Active Directory, Intune, SCCM, Defender, Okta, and enterprise applications while improving processes through PowerShell and cloud-flow automation.
Experience
Work history, roles, and key accomplishments
Manager ITSM
Eagleview Solutions Pvt Ltd
Apr 2026 - Present (5 months)
Coordinated daily operations and team activities to enhance workflow effectiveness. Handled incident, request, and change tickets in Freshservice and supported Okta onboarding and offboarding administration.
Team Lead ITSM
Eagleview Solutions Pvt Ltd
Apr 2022 - Mar 2026 (3 years 11 months)
Led team in daily operations and project execution for various clients. Managed SCCM for software deployment and updates and executed PowerShell scripts for Active Directory changes.
IT Helpdesk Technician II
Eagleview Solutions Pvt Ltd
Oct 2019 - Jan 2022 (2 years 3 months)
Provided Level II technical support for hardware, software, network, access, and collaboration-tool issues. Managed Windows and macOS laptops through Intune, ManageEngine, Defender, Entra ID, and Active Directory.
IT Support Engineer
HCI Technologies
Feb 2019 - Sep 2019 (7 months)
Resolved user tickets efficiently using the BMC Remedy tool to ensure timely support. Provided first level support to users for technical queries and handled high volumes of calls.
Education
Degrees, certifications, and relevant coursework
Visvesvaraya Technological University
Bachelor of Engineering, Mechanical Engineering
Bachelor of Engineering in Mechanical Engineering from Visvesvaraya Technological University, Karnataka, completed in June 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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