At Zensar Technologies, I provide L3 production support for The AA’s RSA Fleet Operations system across seven application layers, maintaining 99.9% uptime. I administer core Azure services and oversee daily BOD and EOD batch processing.
I use Dynatrace PurePath analysis to monitor application response times and support performance engineering. During P1/P2 incidents, I facilitate technical bridges with engineering teams and compile root cause analyses.
At Rupeeseed Technology Ventures Pvt. Ltd., I managed L3 support for Standard Chartered Securities India’s institutional trading systems, including more than 100 Control-M batch jobs. I resolved batch failures against morning market-open SLAs and supported trading operations.
Previously, I supported SGX Connect’s IFSC Trading & Risk System at NSEIT Ltd. and CIBC’s trading system at Leanquality Solutions Pvt. Ltd. My work included 24/7 system support, monitoring trading environments, and managing BOD/EOD batch operations.
