Open to opportunities

Patricia Prema

@patriciaprema

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IT Project Management Specialist with expertise in Infrastructure Operations.

Malaysia

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What I'm looking for

I am looking for a role that fosters innovation, encourages collaboration, and offers opportunities for professional growth.

I am an IT Project Management Specialist with extensive experience in IT Infrastructure Operations. My career has been marked by a strong focus on Project Management, Business Intelligence, and Continuous Improvement. I excel in liaising between business and technical teams, leading cross-functional virtual teams, and simplifying complex business processes to align with strategic goals.

Throughout my career, I have successfully managed various projects, including the Global LAN Security Programme at SHELL, where I received commendations for my clarity in project approach and data visualization. I have a proven track record of delivering significant cost savings and improving operational efficiency through innovative solutions and automation. My academic background includes an MBA from Cardiff Metropolitan University and certifications such as PRINCE2 Practitioner and Certified Scrum Master.

Experience

Work history, roles, and key accomplishments

Project Manager

SHELL Business Office

Mar 2021 - Mar 2025 (4 years)

Managed global LAN security, perimeter firewall audits, and software refresh programs, ensuring project completion within budget and timeframe. Led cross-functional teams, simplified complex business processes, and aligned strategic business goals.

Project Management Agile Scrum DevOps Python Ansible Change Management Stakeholder Engagement Data Analysis

Project Manager

British Telecoms

Jan 2016 - Dec 2021 (5 years 11 months)

Delivered emergency work-from-home solutions during the pandemic, ensuring business continuity for contact center agents across Asia. Introduced service improvement strategies, reducing turnaround time for Complex Service Requests from 30 to 14 days. Managed multiple small to medium-scale telecommunication projects.

Project Management Service Delivery Stakeholder Management Risk Management Change Management Telecommunications MPLS Cisco Microsoft Office Customer Satisfaction

Regional Infrastructure Specialist

Air Products Shared Services Sdn Bhd

Jan 2009 - Dec 2016 (7 years 11 months)

Led network connectivity deployments and escalations across Asia, managing the lifecycle replacement of Electronic Window PCs. Accountable for Managed Desktop Services and ensuring vendor compliance with SLAs. Managed procurement, vendor relationships, and inventory for IT hardware.

Project Management Service Delivery Vendor Management Inventory Management Change Management SLA Management Cisco Avaya

IT Business Support Consultant

HCL Axon

Jan 2007 - Dec 2009 (2 years 11 months)

Assisted in service level management for L1 and L2 support teams, preparing project schedules and progress reports. Served as a Security Administrator for Active Directory and Lotus Domino Servers. Managed IT assets, inventory, and purchasing.

Security Management Active Directory IT Asset Management Inventory Management Purchasing

IT Senior Executive

MCIS Zurich Insurance Berhad

Jan 2003 - Dec 2006 (3 years 11 months)

Managed e-commerce, server upgrade, and migration projects, including technical documentation and deployment. Administered Domino Server 6.0, developed in-house workflow applications, and provided L1/L2 user support. Conducted application training.

Project Management Application Development User Support Training Technical Documentation Workflows

IT Executive

MCIS Insurance Berhad

Jan 2003 - Dec 2006 (3 years 11 months)

Managed ID access, Windows patch management, and virus definition updates, ensuring software version control. Provided L1/L2 support to users nationwide and managed change requests. Prepared UAT test scripts and conducted QA testing.

Access Management Patch Management Version Control UAT QA Testing

Education

Degrees, certifications, and relevant coursework

Cardiff Metropolitan University

MBA, Business Administration

Completed a Master of Business Administration program. Gained advanced knowledge in business management and strategic decision-making.

Asia Pacific University of Technology & Innovation (APIIT)

B.Sc.(Hons) Computing, Computing (Internet Technology)

Studied Computing with a specialization in Internet Technology. Developed strong foundational knowledge in computing principles and internet-related technologies.