Potturi Pavani

I’m an experienced Customer Support Executive with four years of experience handling inbound and outbound calls, resolving customer issues, and delivering end-to-end service support. I’m known for patience and empathy, and I keep service quality strong even during high call volumes.

In my roles across tele sales and senior customer service, I use CRM tools like Salesforce and Zoho CRM to manage leads, complaints, and case notes accurately. I’ve also supported ICICI Bank customers with overdue credit card collections (DRA trained), educating customers on balances and due dates, resolving disputes, and maintaining professional communication—plus serving international clients through calls and email across different time zones.