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Potturi PavaniPP
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Potturi Pavani

@potturipavani

Customer Support Executive with four years resolving issues and managing high-volume calls via CRM.

India
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What I'm looking for

I’m looking for a customer support role where I can resolve issues end-to-end using CRM and ticketing, handle calls confidently, and support both local and international customers while maintaining strong compliance and service quality.

I’m an experienced Customer Support Executive with four years of experience handling inbound and outbound calls, resolving customer issues, and delivering end-to-end service support. I’m known for patience and empathy, and I keep service quality strong even during high call volumes.

In my roles across tele sales and senior customer service, I use CRM tools like Salesforce and Zoho CRM to manage leads, complaints, and case notes accurately. I’ve also supported ICICI Bank customers with overdue credit card collections (DRA trained), educating customers on balances and due dates, resolving disputes, and maintaining professional communication—plus serving international clients through calls and email across different time zones.

Experience

Work history, roles, and key accomplishments

TB

Senior Customer Service Associate

The Dollar Business

Feb 2025 - Oct 2025 (8 months)

Handled inbound and outbound communication with international clients through calls and emails while maintaining professional service across time zones. Updated and maintained client information, interaction details, and case notes in CRM systems to ensure high customer satisfaction.

TO

Tele Sales Executive

Tele One

Aug 2017 - Jul 2019 (1 year 11 months)

Generated and qualified leads in the CRM and conducted inbound and outbound calls to identify customer needs. Recommended suitable products and maintained accurate customer follow-ups to deliver end-to-end service support.

Education

Degrees, certifications, and relevant coursework

SK

Singareni College Kothagudem

Bachelor of Science, B. Sc

2016 -

Completed B. Sc at Singareni College, Kothagudem in 2016.

AA

APSWRJC Adavimallela

Intermediate, Intermediate

2013 -

Completed Intermediate education at APSWRJC, Adavimallela in 2013.

GK

Govt Girls School Khammam

Secondary School Certificate (SSC), Secondary

2011 -

Completed SSC at Govt Girls School, Khammam in 2011.

Tech stack

Software and tools used professionally

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