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Pothina Saiadeesh

@pothinasaiadeesh

Azure Support Engineer at LTIMindtree supporting Azure Billing operations after investigating storage access, connectivity, and performance issues.

India
Message

At LTIMindtree, I provide L2 production support for Azure Storage, including Blob Storage and ADLS Gen1/Gen2, for global customers. I investigate access issues by reviewing authentication methods, Azure RBAC scopes, SAS settings, and storage permissions.

I troubleshoot storage connectivity involving firewalls, endpoints, and DNS, and use Azure Monitor metrics and diagnostic logs to investigate performance and throttling. I’ve also supported Azure Cache for Redis issues involving connectivity, latency, memory pressure, and scaling.

I currently support Azure Billing production operations, triaging issues and coordinating investigations with internal teams. Earlier, at Corporate Computer Services Inc., I supported US IT recruitment by sourcing and screening candidates and coordinating submissions and interviews.

Experience

Work history, roles, and key accomplishments

LT
Current

Azure Support Engineer

May 2023 - Present (3 years 6 months)

Provided L2 production support for Azure Storage, primarily Blob Storage and ADLS Gen1/Gen2, for global customers. Investigated access issues, troubleshooted connectivity, and supported Azure Cache for Redis.

Azure Storage
Blob Storage
ADLS Gen1 Gen2
SASRBACazure monitor
Diagnostic Logs
Azure Cache for Redis
NetworkingDNSIncident Management
RCA

Education

Degrees, certifications, and relevant coursework

Jawaharlal Nehru Technological University, Kakinada logoJK

Jawaharlal Nehru Technological University, Kakinada

Bachelor of Technology, Computer Science and Engineering

2009 - 2014

Pursued a Bachelor of Technology in Computer Science and Engineering from JNTUK from 2009 to 2014.

Tech stack

Software and tools used professionally

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

140k+ INR

Job categories

Skills

Azure Storage
Blob Storage
Azure Data Lake StorageData Lake Storage Gen2
Azure Cache for Redis
Azure Billing
L2 Production Support
Incident TriageCustomer EscalationRoot Cause AnalysisAzure RBAC
Shared Access Signature
azure monitorLog Analytics
Diagnostic Logs

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