Courtney User

I am a detail-oriented Claims Processor with over 5 years of experience in healthcare administration, claims processing, patient access, and medical records management. My expertise lies in processing health and welfare claims, insurance verification, and ensuring compliance with HIPAA regulations. I have a proven track record of improving operational efficiency and driving customer satisfaction through effective communication and problem resolution.

In my current role as a Medical Records Technician at Advantmed, I ensure HIPAA compliance while managing sensitive Protected Health Information (PHI) and Personally Identifiable Information (PII). I utilize electronic health record (EHR) systems to ensure accurate and timely digitization of medical records, collaborating with healthcare professionals to improve workflow efficiency. My previous experience as a Patient Access Representative at Wellstar Kennestone involved conducting patient interviews and verifying insurance eligibility, which minimized claim denials and ensured accurate billing.

Throughout my career, I have developed strong skills in claims processing, customer service, and problem-solving. I am now seeking to contribute my extensive experience to a dynamic team in a Claims Processor role, where I can continue to enhance operational workflows and patient experiences.