Popovici claudiu-ionut

Own end-to-end delivery of onboarding and professional-skills training programs for the Customer Service & Support organization, from planning and logistics through execution and follow-up. Run high-volume delivery for a global learner audience across EMEA, APAC and the Americas.

Led a team of 13, allocating work and resources and monitoring performance to raise quality and efficiency. Identified and streamlined processes, and trained new team members and existing staff on new procedures.

Researched new suppliers and services for assigned destinations and supported sales teams with their requests. Negotiated contracts with new and existing suppliers to secure better rates for clients.

Managed day-to-day contact with clients and followed up on enquiries to build long-term, profitable relationships. Negotiated internally and externally to maintain profit margins, and maintained profit and loss reports.

Led a team to meet department objectives, resolving escalated queries and complaints and monitoring adherence to internal procedures. Trained team members and new staff and tracked performance to improve quality and efficiency.

Bachelor's degree in Economic Management from the Bucharest University of Economic Studies, completed in 2014.

Completed a leadership program focused on developing management and team leadership skills.

Completed a negotiation skills workshop to enhance negotiation and communication abilities.

Completed a communication skills workshop to improve interpersonal and professional communication.