
Pooja Kataria
@poojakataria
Contract Manager at Kyocera Documents Solutions India Private Limited, promoted from Backend Operations Executive after managing contract and billing operations.
What I'm looking for
At Kyocera Documents Solutions India Private Limited, I was promoted from Backend Operations Executive to Contract Manager within one year. I manage contract creation, updates, amendments, renewals, and records, while coordinating with Finance, Sales, Operations, and customers.
At Fabhotels, I handled guest feedback and escalations and worked on revenue leakage data, pricing analysis, and financial reports. Earlier, I supported customers at Zomato Ltd. and GROHE, resolving service, billing, and account issues.
Experience
Work history, roles, and key accomplishments
Contract Manager
Kyocera Documents Solutions India Private Limited
Jan 2025 - Present (1 year 8 months)
Promoted from Backend Operations Executive to Contract Manager within one year. Manages end-to-end contract administration, including creation, amendments, renewals, and compliance, while coordinating with finance, sales, and customers.
Customer Relationship Officer / Inside Sales Team Revenue Analyst
Fabhotels
Mar 2022 - Nov 2024 (2 years 8 months)
Handled customer feedback on Google and MakeMyTrip, assisted with escalations, and managed revenue leakage data from the internal sales team. Analyzed revenue performance and market trends to optimize pricing strategies.
Senior Customer Delight Associate UAE
Zomato Ltd.
Mar 2018 - Jan 2022 (3 years 10 months)
Ensured customer satisfaction by handling queries via email and chat, resolving billing and account issues, and escalating as per policy. Mentored team members and contributed to the support knowledge base.
Customer Service Associate
GROHE
Oct 2015 - Oct 2016 (11 months)
Assisted customers with product queries and complaints, handled corporate customer service issues, and escalated serious matters to the escalation department.
Education
Degrees, certifications, and relevant coursework
Himalaya Public Sr. Sec. School
Secondary School Certificate (10th), General
Completed 10th standard under the CBSE board.
Himalaya Public Sr. Sec. School
Senior Secondary Certificate (12th), General
Completed 12th standard under the CBSE board.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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