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Pooja Kataria

@poojakataria

Contract Manager at Kyocera Documents Solutions India Private Limited, promoted from Backend Operations Executive after managing contract and billing operations.

India

Message

What I'm looking for

I’m seeking a challenging position where I can use my contract management experience and knowledge of finance and business operations to support organizational growth while continuing to enhance my professional expertise.

At Kyocera Documents Solutions India Private Limited, I was promoted from Backend Operations Executive to Contract Manager within one year. I manage contract creation, updates, amendments, renewals, and records, while coordinating with Finance, Sales, Operations, and customers.

At Fabhotels, I handled guest feedback and escalations and worked on revenue leakage data, pricing analysis, and financial reports. Earlier, I supported customers at Zomato Ltd. and GROHE, resolving service, billing, and account issues.

Experience

Work history, roles, and key accomplishments

Current

Contract Manager

Current

Kyocera Documents Solutions India Private Limited

Jan 2025 - Present (1 year 8 months)

Promoted from Backend Operations Executive to Contract Manager within one year. Manages end-to-end contract administration, including creation, amendments, renewals, and compliance, while coordinating with finance, sales, and customers.

Contract Management Contract Administration Contract Negotiation Billing Invoicing Customer Relationship Management MIS Reporting Data Analysis Excel Process Improvement Stakeholder Coordination

Customer Relationship Officer / Inside Sales Team Revenue Analyst

Fabhotels

Mar 2022 - Nov 2024 (2 years 8 months)

Handled customer feedback on Google and MakeMyTrip, assisted with escalations, and managed revenue leakage data from the internal sales team. Analyzed revenue performance and market trends to optimize pricing strategies.

Customer Relationship Management Data Analysis Revenue Management Pricing Strategy Forecasting Financial Reporting Google MakeMyTrip

Senior Customer Delight Associate UAE

Zomato Ltd.

Mar 2018 - Jan 2022 (3 years 10 months)

Ensured customer satisfaction by handling queries via email and chat, resolving billing and account issues, and escalating as per policy. Mentored team members and contributed to the support knowledge base.

Customer Support Email Support Live Chat Issue Resolution Billing Mentorship Knowledge Base Management

Customer Service Associate

GROHE

Oct 2015 - Oct 2016 (11 months)

Assisted customers with product queries and complaints, handled corporate customer service issues, and escalated serious matters to the escalation department.

Customer Service Complaint Handling Escalation Management Enterprise Customer Support