Pooja Chandramouleeswaran

Delivered 100%+ FY26 goal attainment while managing a portfolio of higher education accounts and supporting faculty through digital course implementation, LMS integration, onboarding, and ongoing adoption. Partnered with faculty and administrators to implement digital learning solutions aligned with course objectives.

Marketed a small business across 4 social media platforms to gain a customer base of over 15 students for dance, music, and yoga. Choreographed dance and trained students for vocal musical performances for events in the PNW.

Led a team of 7 to facilitate training and build learning content across 20 modules and 4 regions, teaching Customer Service Specialists to handle high-risk contacts with empathy and proficiency. Spearheaded creation of a Trainer Performance Scorecard tracking KPIs across new hire curriculum, satisfaction, and training efficiency.

Drove business growth for 10 tenured Sellers and Brands, increasing Gross Merchandising Sales by 85% YoY via digital marketing and deal strategies. Led customer engagement campaigns and managed social media platforms, resulting in +30% improvement in impressions and +20% click count rate increase.

Executed VoDSP Voluntary Exits Program to collect exit reasoning data from Delivery Service Partners and implemented process improvements to alleviate top pain points. Completed successful pilot launch of a new program to decrease manual effort by 90% using automated data platforms.

Led new hire orientation and recruited over 5 new candidates. Updated accounting books for over 85 import shipments monthly, including bank reconciliation, and assisted in obtaining C-TPAT certification by implementing controls and ensuring compliance.

Partnered with tech teams to optimize content strategy and develop training materials for employees migrating onto 6 SAP applications. Delivered weekly communications to 3,000 internal SAP end users and coordinated release management for incidents and enhancements.

Participated in information technology controls SOX testing focusing on optimizing SAP to improve financial risk management for four major East Coast clients. Collected, analyzed, and audited security configurations, policies, and procedures for clients in energy, financial services, and healthcare sectors.

Earned a Bachelor of Science in Business Administration with a Management Consulting Emphasis and a Bachelor of Science in Information & Library Science from the University of North Carolina at Chapel Hill.