Polina Musiiko

I've supported Gration platform users through chat, email, and phone, diagnosing technical issues and guiding customers step by step to resolution.

I managed CRM tickets, tracked request statuses, maintained accurate communication records, and worked with Development and QA teams to report bugs and improve the product. I also maintained Confluence documentation, FAQs, and user guides while analyzing recurring requests to improve support workflows.

As an independent Cost Estimator for MI100K, I managed cost estimates and budget tracking for multi-million-dollar commercial projects, including embassies and large-scale infrastructure. I used AVK-5 and complex Excel matrices for bookkeeping, data entry, and financial forecasting, collaborating with engineers and senior management on proposals and contracts.

My hospitality and event coordination work has strengthened my client communication, upselling, guest service, POS reconciliation, and ability to handle high-volume operations independently.