P Nunez

Maintained a 98% weekly CSAT score by resolving customer inquiries via email and live chat with accuracy and care. Supported Spanish-speaking customers in real time and logged all interactions in Intercom to keep records audit-ready.

Served as the go-to contact for complex Shipsurance and UPS claims, processing eligibility and claims data to catch errors early. Coordinated with internal teams and partners to move stalled claims forward and resolve escalated customer concerns.

Managed executive scheduling and coordinated household staffing to keep daily operations running smoothly. Planned and executed events and appointments while handling confidential personal and business information with discretion.

Directed community grant programs end-to-end, drafting RFAs, reviewing applications, and notifying awardees. Planned an annual nursing conference for 500+ attendees, managing vendors, A/V, hotels, and exhibitors while ensuring Illinois grants met compliance reporting requirements.

Supervised a team of 8 by regularly reviewing caseloads and ensuring staff had resources and guidance. Managed program budgets and led rollout of a federally funded component, producing outcome reports for state stakeholders.

Earned a Master of Arts in Clinical Counseling from Lewis University in Romeoville, Illinois. Completed graduate coursework focused on clinical counseling.

Earned a Bachelor of Arts in Psychology & Human Resource Management from Lewis University in Romeoville, Illinois. Completed undergraduate study across psychology and human resource management.