Plamena Tomova

At Tide, I lead KYC operations and market expansion, coordinating hiring, technical implementation, process design, and vendor selection for compliant launches.

I've built budgeting models for 200+ FTEs and 15+ vendors, delivering vendor cost reductions of 20% in 2025 and 19% in 2026 while supporting customer growth. I also led a case-management migration that improved operational efficiency by over 10%.

I create practical operating structures in complex, ambiguous environments—from vendor governance and KYC controls to remediation, screening, capacity planning, and policy evolution. My work has reduced PEP alert rates by roughly 35% and lowered reKYC headcount needs by about 50%.

Before Tide, I founded Procurement Operations at Paysafe, centralising supplier onboarding, contract management, and spend reporting across the US and EU. Earlier at C3i Solutions, I led global process implementation, documentation, training, quality assurance, and client communication across distributed teams.