Open to opportunities

Piyush snehi

@piyushsnehi

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Customer Support & Client Success professional with 6+ years delivering high-touch experiences and retention in EdTech.

India

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What I'm looking for

I want a Customer Support or Client Success role where I can use strong communication and empathy to resolve doubts fast, improve satisfaction, and drive retention—supporting international clients in a remote, office, or hybrid setup with US, Europe, or APAC teams.

I’m a results-driven customer relations professional with 6+ years of high-touch client engagement in EdTech. I lead with empathy and communication—conducting product demonstrations, consulting with parents and clients, and resolving doubts to build trust that lasts.

In remote, international environments, I’ve delivered exceptional service to USA and Middle East clients while consistently exceeding sales and satisfaction targets. At Byju’s, I delivered over 120% of monthly revenue targets using consultative selling, and I trained and mentored junior associates to strengthen client engagement across the team.

Now, I’m focused on roles where relationship management and issue resolution create outstanding customer experiences. I’m open to remote (WFH), office, and hybrid arrangements with companies based in the US, Europe, or APAC, and I bring a proven approach to retention, progress monitoring, and long-term client success.

Experience

Work history, roles, and key accomplishments

Current

Part-Time Chess Coach

Current

Premier Chess Academy

Mar 2022 - Present (4 years 1 month)

Conducted online demo classes and coaching sessions for students in the USA and Middle East, explaining program features and customizing curricula for parents. Built strong parent relationships through progress reporting and proactive issue resolution, supporting high retention and long-term engagement.

Customer Support Client Relationship Management Customer Retention Product Demonstrations Parent & Client Consultations Objection Handling Progress Monitoring Consultative Selling Time Zone Collaboration

Sr. Business Development Executive

Unacademy

Jan 2022 - Mar 2022 (2 months)

Generated leads and delivered sales consultations for Unacademy learning products by clearly communicating features, benefits, and value. Exceeded monthly sales targets by addressing client queries promptly and providing tailored recommendations to drive conversions and satisfaction.

Lead Generation Sales Consultant Consultative Selling Client Relationship Management Objection Handling Active Listening Progress Monitoring Customer Satisfaction

Business Development Associate

Byju's

May 2020 - Jan 2022 (1 year 8 months)

Delivered over 120% of monthly revenue targets using consultative selling and clear communication of product value propositions. Trained and mentored junior associates to improve client engagement, consultation quality, and relationship-building.

Consultative Selling Sales Performance Client Relationship Management Revenue Targets Mentoring Active Listening Customer Satisfaction