Open to opportunities

Piscitelli Andréa

@piscitelliandra

Customer Experience specialist building SaaS and hospitality success through training, support, and proactive retention.

Spain

Message

What I'm looking for

I’m looking to grow in customer-centric SaaS environments—driving product adoption, retention, and seamless support—while using AI tools to improve customer success outcomes and build trusted partnerships.

I’m a customer experience specialist with 6+ years across B2B and B2C, combining SaaS rigor with hospitality-level empathy. I dedicate focused periods to career alignment and professional development, including hands-on customer success work and training.

I’ve supported end users through onboarding, issue resolution, and multichannel support, and I help drive product adoption with on-demand platform training. From lodging operations for a 50-apartment portfolio to B2B customer support at Treatwell, I’ve improved outcomes like reduced average issue resolution time and maintained a 4.8/5 CSAT while meeting quarterly performance targets.

Experience

Work history, roles, and key accomplishments

Career Break - Strategic Upskilling

Andréa Piscitelli

Mar 2025 - Jul 2026 (1 year 4 months)

Dedicated a period to career alignment and professional development across SaaS and hospitality, with a focus on customer success. Developed practical customer support and product adoption expertise by training on-demand partners using AI tools and completed a half-marathon.

Customer Success AI Tools Customer Support Product Adoption Operational Efficiency Customer Development

Operations & Guest Relations Support

Lodging Apartments

Jul 2024 - Feb 2025 (7 months)

Managed end-to-end customer experience and daily operations for a portfolio of 50 mid-stay rental apartments. Served as primary point of contact for issue resolution and guest check-ins, coordinating with operations to streamline requests and reduce average issue resolution time from 12 to 5 days.

Customer Experience Operations Management Issue Resolution Multichannel Support Cross Functional Collaboration Invoicing Collections B2C Stay Optimization

Customer Experience Specialist

Treatwell

Oct 2023 - Jun 2024 (8 months)

Handled 150+ weekly multichannel customer interactions and delivered ad-hoc platform training to ~30 partners monthly to drive product adoption. Proactively identified churn risks, used Salesforce and Zendesk for ticket workflows, and maintained a 4.8/5 CSAT score while meeting quarterly performance targets.

Customer Experience Multichannel Support Product Adoption Salesforce Zendesk Intercom Churn Prevention CSAT

Senior Store Manager

L'Occitane en Provence

Jun 2018 - Sep 2023 (5 years 3 months)

Led and managed operations for a 6-person team, supporting premium customer service and hospitality. Analyzed KPIs to optimize daily operations for growth and profitability, built long-term customer relationships through loyalty strategies, and handled complaint resolution.

Operations Management Team Leadership KPI Analysis Customer Journey Mapping Customer Relationship Management Loyalty Programs Complaint Resolution Business Growth