PUPink De Ungria
@pinkdeungria
Dedicated customer service professional with strong analytical skills.
PhilippinesWhat I'm looking for
With a solid background in customer service and management, I have honed my skills in ensuring customer satisfaction and operational efficiency. My experience as a Subject Matter Expert allowed me to analyze workflows and implement best practices, significantly enhancing customer satisfaction and driving operational success. I pride myself on my ability to communicate effectively and resolve complex issues, making me a valuable asset in any team.
Throughout my career, I have consistently delivered excellent customer service, whether processing refunds, educating customers on product features, or managing inventory in a restaurant setting. My adaptability and attention to detail have enabled me to thrive in fast-paced environments, and I am committed to fostering transparency and trust with clients through detailed reporting and effective communication.
Experience
Work history, roles, and key accomplishments
Freelance
Self Employed
Jan 2024 - Mar 2024 (2 months)
Managed records and ensured their accuracy while planning meetings and preparing detailed reports for clients. Focused on fostering transparency and trust through effective communication.
Customer Service Representative
iQor Philippines
Oct 2023 - Jan 2024 (3 months)
Provided exceptional customer service by processing refunds, assisting with membership navigation, and educating customers on product features, ensuring a positive customer experience.
Subject Matter Expert
Foundever
May 2023 - Sep 2023 (4 months)
Analyzed workflows and provided strategic insights to enhance operational efficiency. Acted as the primary contact for escalated inquiries, ensuring effective resolution of complex issues.
Customer Service Representative
Concentrix
Dec 2022 - Apr 2023 (4 months)
Delivered excellent customer service by processing refunds and assisting customers with their purchases. Resolved complaints effectively, enhancing customer satisfaction and loyalty.
Manager
Kainan ni Carolina
Jan 2022 - Jul 2022 (6 months)
Managed inventory and ensured compliance with health regulations while implementing marketing strategies to enhance visibility and attract customers.
Education
Degrees, certifications, and relevant coursework
Our Lady of Fatima University
Bachelor of Science, Psychology
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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