Pilli pavani

I’m an MBA (HR) professional with 1+ year of experience in email support operations and customer query management. I’ve maintained a 98% query accuracy record and earned 95%+ CSAT in a fast-paced support environment.

Right now, I’m upskilling in Workday HCM with a focus on Core HCM, Recruiting, and Absence & Leave Management, plus Workday report writing for HR analytics. Through Workday Community and Udemy self-study, I practice real workflows in a sandbox and work toward a functional certification target (Q3 2026).

In my previous support role, I resolved 80–100+ customer queries daily while meeting SLA commitments. I redesigned email templates and workflows, cutting average resolution time by 20%, and I built an internal knowledge base that reduced repeat query volume by ~15%.

I’m self-directed and async-communication-ready, with a strong ability to collaborate cross-timezone with ops and tech teams. I’m looking for remote HRIS and HR technology opportunities where I can translate HR systems knowledge into accurate, reliable support.