Pierrick Troussaut
@pierricktroussaut
I build and maintain web applications while resolving technical support issues.
PhilippinesWhat I'm looking for
At Accenture, I handled cloud and application technical support for French-speaking clients, resolving software and hardware issues while maintaining clear, trusted client communication.
I delivered a 100% customer satisfaction rating by addressing inquiries promptly, implementing corrective actions, and collaborating across teams to improve response times and service processes.
I also build, maintain, and optimize websites and applications using HTML, CSS, JavaScript, PHP, C, C++, C#, Python, SQL, MySQL, PostgreSQL, Git, and CMS platforms.
Experience
Work history, roles, and key accomplishments
Handled inbound calls and provided exceptional client support, identifying needs and offering effective solutions. Collaborated with team members and escalated major issues to appropriate departments.
Education
Degrees, certifications, and relevant coursework
Charente-Maritime Department
Professional Title, Retail Sales
2014 - 2015
Completed a professional title in Retail Sales Assistant.
Charente-Maritime Department
General Education, General Education
2008 - 2008
Completed general education.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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