Phyllis McDonald

Ensured cafeteria compliance with federal, state, and local hygiene and food safety regulations. Provided in-depth training to staff in food preparation and customer service roles, fostering strong team performance. Managed all cafeteria operations, including inventory coordination and quality assurance checks.

Provided comprehensive customer service, including greeting, assisting, and resolving inquiries and complaints. Supervised employees in sales, inventory, and cash reconciliation to ensure smooth operations. Managed store opening, closing, and shift change procedures, maintaining accurate logs.

Provided direct customer service, handling money transactions and resolving customer complaints efficiently. Answered customer questions and accurately computed and recorded transaction totals. Maintained a high level of customer satisfaction through effective communication and problem-solving.

Maintained deli and bakery sections, ensuring proper setup and removal of damaged items. Adhered to food safety policies while preparing deli products. Communicated with customers to provide product information, take orders, and resolve issues.

Managed parts inventory, including taking orders, entering shipments, and organizing stock. Operated a forklift for material handling and maintained office cleanliness. Handled laundry duties, including washing, drying, and folding aprons, jackets, and gloves.

Managed shipping and receiving operations, ensuring accurate processing of incoming and outgoing goods. Operated office machines and computed data for record-keeping. Utilized a forklift for efficient warehouse material handling.

Performed maintenance duties including sweeping, buffing, and waxing floors, and cleaning various areas. Provided customer service in the deli, cutting meats and cheeses and preparing party trays. Baked fresh breads, pies, and cookies in the bakery, and decorated cakes.

Operated and maintained weaving machines to produce textile products. Ensured machines were running efficiently and performed necessary cleaning and adjustments. Contributed to the production process by monitoring machine performance and addressing issues.

Completed a vocational program in computers. Acquired skills relevant to computer operations and applications.

Obtained certification as a Medical Office Assistant. Gained knowledge in medical office procedures and administration.