Rohit User
@rohituser34
Team Leader at Credence leading debt collection operations, with experience managing a 15-person B2B fleet-management support team.
IndiaWhat I'm looking for
At Credence, I lead day-to-day operations for a debt collection process, coach collection associates, monitor team performance, and handle customer escalations.
At Tech Mahindra, I led a 15-person team supporting B2B fleet-management operations for US-based clients. I managed performance against client SLAs, coached associates, and supported hiring; I was recognized as Best Team Lead during multiple quarters.
Experience
Work history, roles, and key accomplishments
Operation Team Leader
Credence
Aug 2026 - Present (2 months)
Lead day-to-day operations for a debt collection process, supporting team performance, productivity, quality, and adherence to process requirements. Manage and coach collection associates, monitor operational metrics, and handle escalations.
Led and managed a team of 15 associates supporting B2B fleet-management operations for US-based clients. Managed daily operational performance against AHT, CSAT, quality, productivity, and client SLA targets, and conducted performance reviews and coaching sessions.
Provided phone-based semi-technical support for Internet, TV, and Telephone services. Troubleshot network, connectivity, signal-quality, and service-related issues, and coordinated field-technician dispatches for unresolved issues.
Supported voice and non-voice customer-service campaigns for a leading Indian telecom partner. Handled customer interactions, provided plan and service information, resolved routine issues, and logged and routed complaints.
Education
Degrees, certifications, and relevant coursework
Higher Secondary School
Higher Secondary School
2010 - 2012
Completed higher secondary education.
Secondary School
Secondary School
2009 - 2010
Completed secondary education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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