Phượng Vũ
@phngv
Customer Success and partner account manager driving SaaS and IT outsourcing retention, renewals, and ecosystem growth across APAC and Europe.
VietnamWhat I'm looking for
I drive end-to-end post-sale lifecycle for mid-market and enterprise SaaS and IT outsourcing projects at Teknowledge, focused on onboarding, rapid product adoption, and churn risk mitigation through data-driven Account Health Scores.
I’ve built partner enablement programs, led quarterly business reviews and product training, and acted as the primary escalation bridge between global clients/channel partners and engineering/DevOps during critical incidents.
Before that, I managed key B2B accounts and SLAs at ADI Group and handled cloud and Office 365 customer success and technical support at FPT Telecom International, including renewal pipelines, escalation, onboarding guides, and knowledge base documentation.
Experience
Work history, roles, and key accomplishments
Customer Success & Partner Account Manager
Teknowledge
Feb 2025 - Present (1 year 6 months)
Directed end-to-end post-sale lifecycle for mid-market and enterprise SaaS and IT outsourcing projects, driving seamless onboarding and a 95%+ net retention rate. Architected partner enablement programs and monitored Account Health Scores to mitigate churn.
Customer Success / Account & Partnership Coordinator
ADI Group
Feb 2023 - Jan 2025 (1 year 11 months)
Nurtured and scaled high-value B2B accounts for IT staff outsourcing and payroll consulting services. Managed operational support channels and enforced SLAs while uncovering latent engineering requirements to expand account value.
Customer Success / Tech Support Specialist – Cloud & IT Solutions
FPT GROUP - FPT TELECOM INTERNATIONAL
Nov 2018 - Jan 2023 (4 years 2 months)
Managed long-term relationships with enterprise clients utilizing Microsoft Office 365 solutions and cloud computing services. Owned the subscription renewal pipeline and served as primary liaison for technical issue escalation.
Education
Degrees, certifications, and relevant coursework
National Economics University
Bachelor of Business Administration, Business Administration
2015 - 2019
Bachelor's degree in Business Administration from the National Economics University from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Job categories
Skills
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