Open to opportunities

Ana User

@anauser20

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I support front-office, administrative, and customer service operations across healthcare, hospitality, and retail.

Bahrain

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What I'm looking for

I'm seeking a role in an ambitious organization that values customer service, administrative coordination, teamwork, and operational discipline, with meaningful responsibility and professional growth.

I've supported patient-facing administration at Al Sadeq Dental Specialist Center, managing appointments, records, invoices, payments, insurance claims, supplies, and NBR submissions.

Across Eden Garden Hotel, Oasis Residence, and Dar Al Zain Traditional Sweets, I've handled reception, reservations, guest concerns, cash and POS transactions, reporting, inventory, and day-to-day office coordination.

Experience

Work history, roles, and key accomplishments

Secretary

Al Sadeq Dental Specialist Center

Oct 2022 - Apr 2026 (3 years 6 months)

Welcomed and assisted patients, handled telephone enquiries, and directed calls to appropriate staff. Scheduled and confirmed appointments, prepared medical documents, processed invoices and insurance claims, and maintained confidential records.

Customer Service Appointment Scheduling Medical Records Insurance Claims Invoicing Microsoft Office Outlook Google Tools Confidentiality Communication Skills

Front Office

Eden Garden Hotel

Sep 2022 - Oct 2022 (1 month)

Greeted guests and supported check-in and check-out procedures. Managed guest inquiries, handled reservations, and performed routine administrative tasks.

Front Office Operations Customer Service Reservations Administrative Support Communication Skills

Receptionist

Oasis Residence

Mar 2020 - Jan 2022 (1 year 10 months)

Managed front-desk operations, guest registration, reservations, and payment processing. Handled customer inquiries, resolved complaints, and coordinated with housekeeping and maintenance.

Front Desk Operations Customer Service Reservations Payment Processing Complaint Resolution Microsoft Office Spreadsheets Inventory Management

Cashier cum Store-in-Charge

Dar Al Zain Traditional Sweets

Aug 2013 - Jan 2020 (6 years 5 months)

Provided customer service and processed payments, including cash, cheques, and card transactions. Managed supplier purchases, prepared quotations, and handled administrative and clerical duties.

Cash Handling POS systems Customer Service Inventory Management Administrative Support Microsoft Office Communication Skills