Germine flore Meli

I’m a detail-oriented administrative professional with 2 years of experience across virtual assistance, data management, and customer support. I’ve supported high-volume workloads while maintaining exceptional accuracy and delivering outstanding service in remote and in-person environments.

As a Virtual Assistant at RemoteWorks Agency, I supported 4 executives simultaneously—managing calendars, scheduling 60+ meetings per month, coordinating travel across time zones, and drafting reports and presentations. I reduced scheduling conflicts by 40% through centralized calendar management in Google Workspace, and I saved clients an average of 10 hours per week through efficient communication and preparation.

In data roles, I’m known for precision: at Peroz Healthy Eatery, I entered and maintained 600+ records daily into Salesforce CRM and proprietary systems with a 99.9% accuracy rate. I performed data validation, audits, and cleanup that reduced duplicate records by 35%, digitized 10,000+ legacy files into structured formats, and trained 3 team members on quality assurance and data entry protocols.

In customer support, I resolved 85+ inquiries daily at Talabat with a 96% CSAT score, handling billing disputes, troubleshooting, account changes, and escalations with an average handle time under 4 minutes. I’m proactive and service-focused, recognized as a Top Performer for 3 consecutive quarters, and I collaborate to document and reduce repeat contacts.