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Phillip Wendyll

@phillipwendyll

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I resolve complex customer escalations and protect retention through accurate, high-volume Tier 2 support.

Philippines

Message

What I'm looking for

I'm seeking a remote customer experience, escalation, or customer support role where consistent QA performance, independent accountability, and effective customer resolution are valued.

At Sutherland, I resolved 75–90 supervisor-level VRBO escalations each day for Expedia Group, sustaining 90–100% QA across phone, chat, and email.

I use Salesforce, Tableau, and root-cause analysis to document complex cases, reduce repeat contacts, and improve first-contact resolution. I also de-escalate high-tension situations with solution-focused communication, helping retain bookings that were close to cancellation.

Before Tier 2 escalation work, I delivered Tier 1 VRBO support with 95%+ CSAT while managing simultaneous inbound contacts across three channels and meeting KPI targets.

More recently, I supported a remote real estate pipeline at Support Squad by making 150+ outbound calls daily, maintaining accurate Google Sheets records, coordinating handoffs across time zones, and achieving 100% monitored uptime with zero flags.

Experience

Work history, roles, and key accomplishments

Lead Generation Specialist

Support Squad

Jul 2025 - Nov 2025 (4 months)

Executed 150+ outbound prospecting calls daily to Australian homeowners, qualifying leads for a property appraisal and real estate sales pipeline. Maintained 100% uptime under remote monitoring and coordinated lead handoffs across time zones.

Lead Generation Outbound Calling Work Status Google Sheets Pipeline Management