Phillips Lee
@phillipslee
I build and troubleshoot computers while delivering reliable customer support.
United StatesWhat I'm looking for
I've built more than twenty workstation, gaming, and family computers through freelance computer assembly work, while providing technical support to customers.
I diagnose hardware malfunctions, test computer components, resolve boot failures, and identify issues involving irregular noises and lighting. I also installed Cat 5 and Cat 6 cabling across more than 10 office buildings at Data 3DCom and tested technology functionality on seven-plus construction sites.
My customer service experience at Prime Therapeutics and Maximus Healthcare includes inbound and outbound healthcare calls, documenting interactions, updating data, HIPAA verification, medication research, and helping recipients understand medical plans and updates.
I'm seeking computer hardware technician work where I can apply practical troubleshooting, assembly, communication, and customer-focused problem-solving.
Experience
Work history, roles, and key accomplishments
Computer Assembly - Freelance
Freelance
Aug 2020 - Present (6 years)
Developed over twenty computers for use as workstations, gaming systems, and family computers, and provided technical support to customers.
Customer Service Representative
Prime Therapeutics
Jan 2025 - Aug 2025 (7 months)
Handled inbound calls for Medi-Cal recipients to assist with medications, made outbound follow-up calls, documented calls, updated patient data, and performed HIPAA verification.
Customer Service Representative
Maximus Healthcare
Mar 2023 - Mar 2023 (0 months)
Performed 500 weekly contact calls to healthcare recipients, informed and enrolled thousands in medical and other healthcare plans, documented calls, and updated data entry.
Cashier, Line Cook, Inventory Counter
Five Guys
Mar 2022 - Dec 2022 (9 months)
Provided customer service, handled cash, maintained safe food handling practices, and performed inventory counting.
Tracked and organized inventory, inspected products before shipment, and operated pallet jacks.
Cashier
Taco Bell
Sep 2016 - Oct 2017 (1 year 1 month)
Handled customer service and inventory management.
General Contractor & Entry Level Engineer
Data 3DCom
Feb 2017 - Jul 2017 (5 months)
Installed Cat 5 and 6 cables for 10+ office buildings, tested technology functionality on 7+ construction sites, and performed warehouse stocking and maintenance.
Hardware Support - Freelance
Freelance
Jul 2020 - Present (6 years 1 month)
Recognized and resolved computer issues with irregular noises and lighting for customers.
Technical Support - Freelance
Freelance
Sep 2018 - Present (7 years 11 months)
Identified why computers failed to boot and resolved issues by testing hardware for customers.
Hardware Diagnostics - Freelance
Freelance
Oct 2017 - Present (8 years 10 months)
Fixed computer hardware malfunctions and tested computer components to resolve issues for customers.
Education
Degrees, certifications, and relevant coursework
Coursera
Professional Certificate, Information Technology
2022 -
Completed the Google IT Support Professional Certificate, covering fundamentals of IT.
Florin High School
High School Diploma, General Studies
Completed high school education and earned a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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