Open to opportunities

Phillip Bere

@phillipbere

Administrative professional with 11+ years managing operations, documents, and internal communications across multi-branch teams.

South Africa

Message

What I'm looking for

I’m looking to own office operations and document management, improving internal communications and meeting coordination across teams, while partnering with IT and HR to keep records accurate, audit-ready, and on time.

I’m a detail-oriented administrative professional with 11+ years of experience supporting fast-paced operations across multiple locations. I prioritize tasks, meet tight deadlines, and take initiative to keep administrative functions accurate, standardized, and complete.

In my current role as IT Support and Operations Liaison / Technical Dispatcher, I manage day-to-day internal and external communications across 9 branches and head office, coordinate onboarding and offboarding with HR, and draft official administrative notices for 20+ leaders. I also run centralized scheduling to eliminate booking conflicts and improve meeting coordination efficiency.

Before that, I handled high-volume clerical and administrative work at Playa Bets, maintaining a 98% accuracy rate for records management and documentation while supporting visitors and customers with strong service standards. I trained new staff to speed onboarding and improve consistency, and I reduced customer complaints during peak hours through proactive issue resolution.

I’m especially proud of turning communication challenges into measurable wins—improving engagement by 100% through structured AI-assisted internal communications for 9 branches, restoring accurate information flow after an organizational communication failure, and strengthening documentation and record-keeping so teams stay audit-ready.

Experience

Work history, roles, and key accomplishments

Current

IT Support & Ops Liaison

Current

Playa Bets

Aug 2024 - Present (1 year 10 months)

Managed daily internal and external communications across 9 branch locations and head office, including professional visitor reception and accurate call/notice routing. Coordinated end-to-end employee onboarding/offboarding, centralized boardroom scheduling to eliminate booking conflicts, and distributed AI-assisted communications that improved internal engagement by 100%.

Internal Communications Meeting Coordination Document Management Boardroom Scheduling Systems Microsoft Office Suite

Betting Clerk

Playa Bets

Sep 2014 - Aug 2024 (9 years 11 months)

Handled high-volume clerical and administrative operations, maintaining a 98% accuracy rate across transactions, records, and documentation. Improved customer experience by reducing complaints during peak hours by 20%, and trained 3+ new staff on administrative procedures and service standards.

Clerical Administration Records Management Customer Service Complaint Resolution

UX/UI Design Intern

Alfido Tech

Nov 2023 - Dec 2023 (1 month)

Completed independent UX/UI and administrative project deliverables by performing structured analysis, documenting requirements, and implementing improvements that increased user sign-up completion by 10%. Coordinated remote execution of tasks to deliver project outcomes within the internship timeframe.

UX UI Design Conversion Optimization User Sign Up Funnel Improvement Documentation Implementation Support Remote Collaboration

Customer Support Rep

Playa Bets

Jan 2018 - Dec 2019 (1 year 11 months)

Resolved 90% of administrative support requests at first contact through accurate information handling and structured follow-up. Improved administrative record accuracy by 25% and coordinated with internal departments to resolve escalated queries 20% faster.

Customer Support Case Request Follow Up Record keeping Escalation Handling