Tshepiso MokoenaTM
Open to opportunities

Tshepiso Mokoena

@tshepisomokoena1

Dedicated administrative professional with expertise in customer service and office management.

South Africa

What I'm looking for

Seeking a dynamic environment that fosters professional growth and allows me to leverage my administrative and customer service expertise to contribute to organizational success.

I am a results-driven administrative professional with a strong background in customer service and office management. My experience spans across various industries, including financial services, gaming, and technology. I have a proven track record of effectively handling customer inquiries, managing office operations, and ensuring compliance with regulatory standards.

Throughout my career, I have developed a robust skill set that includes proficiency in Microsoft Office Suite, excellent communication abilities, and a talent for conveying complex information in an understandable manner. My achievements include obtaining a Certificate of Competence from ACM Training Business Solutions and completing a Customer Service Certificate from EduCourse.

I hold a Level 4 certificate from Abet School and have successfully passed the RE5 Regulatory Examination, demonstrating my commitment to professional development. I am fluent in English, Setswana, and IsiZulu, which has been instrumental in providing exceptional service to diverse client bases.

Experience

Work history, roles, and key accomplishments

PB

Receptionist

PanelTech panel beaters

Feb 2022 - Oct 2023 (1 year 8 months)

Managed the switchboard, handled customer complaints and queries, and processed invoices and quotations efficiently.

BS

Call Centre Agent

Bayport Financial Services

Dec 2018 - Mar 2020 (1 year 3 months)

Engaged with customers to sell loans, provided debt review services, and ensured high levels of customer satisfaction.

SC

Betting Clerk

Supabets Gaming Company

Aug 2015 - Aug 2018 (3 years)

Provided face-to-face client service, managed cash transactions, and ensured compliance with gambling regulations.

TC

Admin Assistant

Triple A Internet Caffe

Jan 2013 - Nov 2014 (1 year 10 months)

Handled emails and inquiries, ordered supplies, and assisted customers with computer issues and document preparation.

Education

Degrees, certifications, and relevant coursework

MI

Moonstone Uncompromised Independent

Certificate, Regulatory Examination

2024 - 2024

Completed the RE5 Regulatory Examination Certificate: Representative in all categories of FSPS.

ED

EduCourse

Certificate, Customer Service

2024 - 2024

Completed a Customer Service Certificate to enhance skills in client interaction and service delivery.

AS

Abet School

Certificate, Adult Basic Education

2015 - 2015

Grade: Passed

Achieved Level 4 in Adult Basic Education and Training (NQF4), focusing on foundational skills.

Tech stack

Software and tools used professionally

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Tshepiso Mokoena - Receptionist - PanelTech panel beaters | Himalayas