Tshepiso Mokoena
@tshepisomokoena1
Dedicated administrative professional with expertise in customer service and office management.
What I'm looking for
I am a results-driven administrative professional with a strong background in customer service and office management. My experience spans across various industries, including financial services, gaming, and technology. I have a proven track record of effectively handling customer inquiries, managing office operations, and ensuring compliance with regulatory standards.
Throughout my career, I have developed a robust skill set that includes proficiency in Microsoft Office Suite, excellent communication abilities, and a talent for conveying complex information in an understandable manner. My achievements include obtaining a Certificate of Competence from ACM Training Business Solutions and completing a Customer Service Certificate from EduCourse.
I hold a Level 4 certificate from Abet School and have successfully passed the RE5 Regulatory Examination, demonstrating my commitment to professional development. I am fluent in English, Setswana, and IsiZulu, which has been instrumental in providing exceptional service to diverse client bases.
Experience
Work history, roles, and key accomplishments
Receptionist
PanelTech panel beaters
Feb 2022 - Oct 2023 (1 year 8 months)
Managed the switchboard, handled customer complaints and queries, and processed invoices and quotations efficiently.
Call Centre Agent
Bayport Financial Services
Dec 2018 - Mar 2020 (1 year 3 months)
Engaged with customers to sell loans, provided debt review services, and ensured high levels of customer satisfaction.
Betting Clerk
Supabets Gaming Company
Aug 2015 - Aug 2018 (3 years)
Provided face-to-face client service, managed cash transactions, and ensured compliance with gambling regulations.
Admin Assistant
Triple A Internet Caffe
Jan 2013 - Nov 2014 (1 year 10 months)
Handled emails and inquiries, ordered supplies, and assisted customers with computer issues and document preparation.
Education
Degrees, certifications, and relevant coursework
Moonstone Uncompromised Independent
Certificate, Regulatory Examination
2024 - 2024
Completed the RE5 Regulatory Examination Certificate: Representative in all categories of FSPS.
EduCourse
Certificate, Customer Service
2024 - 2024
Completed a Customer Service Certificate to enhance skills in client interaction and service delivery.
Abet School
Certificate, Adult Basic Education
2015 - 2015
Grade: Passed
Achieved Level 4 in Adult Basic Education and Training (NQF4), focusing on foundational skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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