philip sharpe
@philipsharpe
Operations and customer experience leader leveraging 20+ years to drive revenue, retention, and remote-ready service excellence.
United StatesWhat I'm looking for
I’m a results-driven operations and customer experience leader with 20+ years in high-volume hospitality. I’ve built strong teams, resolved complex customer concerns, and communicated effectively across all levels—translating that same service mindset into measurable business outcomes.
In recent roles, I oversaw $7M in annual revenue while reducing costs through data-driven decision-making and remote coordination with corporate teams. I’ve driven significant gains in guest feedback and repeat business through proactive outreach and personalized customer relationship management, while also strengthening performance using structured reviews, scheduling/workflow management, and financial oversight.
Experience
Work history, roles, and key accomplishments
Unit Manager
Studio Movie Grill
Aug 2021 - Present (4 years 8 months)
Oversaw $7M annual revenue while reducing operating costs 8% through data-driven decisions and remote coordination with corporate teams. Improved guest experience and retention (25% more positive feedback, +30% repeat business) and increased monthly revenue 18% via proactive phone/digital marketing, delivering 10% cost reduction and 20% productivity gains.
Kitchen/Operations Manager
Sports & Social / Live! At The Battery
Mar 2019 - Aug 2021 (2 years 5 months)
Managed front-of-house and back-of-house teams totaling 30 across two tenures, owning hiring, training, scheduling, and performance evaluations. Reduced food cost 4% within the first 3 weeks and kept labor below budget using cross-training and aggressive scheduling.
Generated $4M in annual sales while cutting operational costs 10% through efficient labor scheduling and process improvements. Increased average check size 10% and monthly sales 12% by implementing upselling and promotional programs across phone and in-person channels.
Associate Manager
Smith & Sons
Jun 2015 - Jun 2017 (2 years)
Directed operations with $2.7M annual sales volume and managed a 55-member team through recruitment, training, and performance review cycles. Reduced service delivery times 15% and increased overall efficiency 18% through targeted process improvements.
Education
Degrees, certifications, and relevant coursework
Le Cordon Bleu College of Culinary Arts
Associate of Arts, Culinary Science
Earned an Associate of Arts in Culinary Science in 2007.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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