Philippe Costa

As a dedicated Support Specialist, I have honed my skills in customer service and back-office operations, consistently striving to provide effective solutions that enhance the customer experience. My adaptability and quick learning abilities enable me to thrive in team environments, where I work collaboratively to optimize processes and improve service efficiency.

Throughout my career, I have successfully managed customer inquiries and resolved issues while working with premium clients at Konecta. My role involved not only direct customer interaction but also administrative tasks that streamlined internal support processes. At Majorel, I moderated content for TikTok, ensuring compliance with quality standards while contributing to AI system updates for improved content moderation.

In my most recent position at Netquest, I managed user inquiries and ensured the quality of rewards, while also participating in the development of a chatbot to enhance customer service efficiency. Currently, as a Data Analyst at TransPerfect, I focus on ensuring the quality and accuracy of AI responses, collaborating on improvements to maximize performance and user experience.