Open to opportunities

Almera Catito

@almeracatito

I’m a dispatch and customer support professional who trains teams, manages high-volume calls, and schedules technicians with precision.

Philippines

Message

What I'm looking for

I’m looking for a dispatch or customer support role where I can run high-volume call operations, keep schedules accurate in CRM, and train teammates to follow SOP—so customers get fast, dependable service and smooth technician coordination.

I thrive in operations where accuracy, speed, and customer care matter. I handle high-volume inbound and outbound calls for appointment booking, ETA updates, follow-ups, and confirmations while keeping dispatches correct.

As a Dispatch Manager, I prepared, compiled, and organized schedules in the CRM calendar and managed shifts to ensure calls were handled promptly when assistance was needed. I also maintained positive relationships with clients by responding to queries and requests in a timely manner.

In addition to dispatch work, I’ve served as a Customer Service Representative and an Account Executive (Healthcare POC). I responded to customer inquiries via email, chat, and voice support, identified needs, and escalated complaints when necessary for resolution.

I enjoy coaching and capability-building. I trained and coached coworkers to improve team performance and efficiency, and I also trained new hires for call-taker and dispatcher roles following company SOP.

Experience

Work history, roles, and key accomplishments

VA Dispatcher/Trainer

Independent (WFH)

Mar 2025 - Jan 2026 (10 months)

Trained new hires for call-taker and dispatcher roles following company SOP. Managed high-volume appointment and ETA calls, dispatched technicians, and negotiated schedules when needed.

Appointment Scheduling

Dispatch Manager

We Answer

Dec 2023 - Oct 2024 (10 months)

Prepared and organized dispatch schedules in the CRM calendar and handled high-volume calls during shifts to ensure timely assistance. Built positive client relationships by responding to inquiries quickly and trained/coached coworkers to improve performance.

Client Relationship Management Coaching

Account Executive

Flatworld Solutions

Feb 2020 - Jan 2023 (2 years 11 months)

Supported healthcare clients by responding promptly to inquiries and service requests while maintaining strong client relationships. Mentored teammates and conducted bi-weekly meetings to provide updates on daily operations.

Account Management Client Communication Client Meetings Mentoring Coaching

Customer Service Rep

VXI Global Holdings Inc.

Jun 2018 - Jan 2020 (1 year 7 months)

Resolved customer inquiries via email, chat, and voice support by identifying needs and providing effective solutions. Processed refunds and service cancellations and escalated complaints to the appropriate departments for resolution.

Customer Support Cancellations Service Recovery