Looking for a job

James Tamondong

@jamestamondong

I coordinate high-volume job orders, scheduling, customer updates, and verification workflows for reliable service delivery.

Philippines

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What I'm looking for

I'm looking for a full-time remote dispatch or customer operations role where I can coordinate schedules and job orders, communicate clearly with customers, maintain accurate records, and escalate issues responsibly.

I've coordinated daily installation and maintenance job orders at Converge ICT, balancing changing priorities, customer calls, scheduling conflicts, and real-time status updates to protect on-time completion.

Across Fiberhome Phils. Inc. and Chromatel Networks Inc., I've maintained accurate job records, verified work before sign-off, troubleshot field issues, and escalated unclear situations promptly. I'm transitioning into remote dispatch and customer operations support, backed by Freight 101 training in load board fundamentals and dispatch operations.

Experience

Work history, roles, and key accomplishments

Telecom Field Technician

Converge ICT

Jan 2026 - Jul 2026 (6 months)

Coordinated daily job orders and assignments for installation and maintenance work, adjusting priorities in real time. Served as direct point of contact for customers and internal teams, resolving scheduling conflicts and service issues on live calls.

Dispatch Coordination Scheduling Client Communication Verification Escalation Handling Documentation Jobber Excel Google Sheets

Telecom Field Technician

Fiberhome Phils. Inc.

Jan 2024 - Jan 2026 (2 years)

Coordinated with cross-functional teams to schedule and prioritize job orders based on location, urgency, and availability. Maintained accurate documentation and job records to support daily operations tracking and order accuracy.

Scheduling Prioritization Documentation Coordination Troubleshooting Communication Skills

Telecom Field Technician

Chromatel Networks Inc.

Apr 2021 - Nov 2023 (2 years 7 months)

Planned and executed daily job orders for installation and maintenance of fiber optic infrastructure, balancing multiple priorities. Conducted troubleshooting and verified completed work against job requirements before sign-off.

Planning Execution Troubleshooting Verification Reporting Documentation