Open to opportunities

Philemon Amata

@philemonamata

Message

Experienced customer success officer with a strong SaaS and fintech background.

Kenya

Message

What I'm looking for

I seek a role that values customer success and offers growth opportunities.

I am a dedicated professional with over 14 years of experience in Microfinance, SaaS, Fin-tech, and Education, working both locally and internationally. My journey has equipped me with a diverse skill set, allowing me to thrive in various environments, including remote work for multiple international companies.

In my most recent role as a Senior Customer Success Officer at Awamo GmbH, I focused on understanding customer needs, enhancing training, and developing positive relationships. My commitment to customer success drives my passion for ensuring that clients achieve their goals, which in turn leads to my own success. I am excited about the opportunity to leverage my experience in a dynamic organization that values customer-centric approaches.

Experience

Work history, roles, and key accomplishments

Senior Customer Success Officer

awamo gmbh

Sep 2019 - Sep 2022 (3 years)

Determined customer needs and increased conversion rates while reducing churn. Collected and analyzed feedback to enhance customer training and developed positive relationships with customers.

Customer Success SaaS Customer Relationship Management Customer Training Conversion Rate Optimization Intercom Zendesk Zoho

Customer Success Manager

Kwara gmbh

Jul 2020 - Aug 2020 (1 month)

Determined customer needs and increased conversion rates while reducing churn. Collected and analyzed feedback to enhance customer training and developed positive relationships with customers.

Customer Success SaaS Customer Relationship Management Customer Training Conversion Rate Optimization Intercom Zendesk Zoho

Support Officer/Customer Support Officer

awamo gmbh

Apr 2019 - Jul 2020 (1 year 3 months)

Managed incoming calls and customer queries, creating and assigning electronic tickets with accurate issue descriptions. Guided customers through the onboarding process and provided training on software usage.

Customer Support Customer Onboarding Technical assistance Customer Training Customer Retention Zendesk Zoho HubSpot

Education

Degrees, certifications, and relevant coursework

Kenya College of Accountancy University

Bachelor of Commerce, Finance

2017 -

Currently pursuing a Bachelor of Commerce with a finance option at Kenya College of Accountancy University. This program focuses on financial principles and practices.

Sigalagala Technical Training Institute (STTI)

Diploma in Business Administration, Business Administration

2005 - 2007

Completed a Diploma in Business Administration at Sigalagala Technical Training Institute. The program covered various aspects of business management and administration.

Trends Technologies LTD (TTL)

Certificate in Computer Packages, Computer Packages

2004 - 2004

Obtained a Certificate in Computer Packages from Trends Technologies LTD. This certification provided foundational skills in various computer applications.