At Wakandi Kenya Limited, I own onboarding for financial institution and MFI clients from kickoff through go-live and hypercare. I standardized onboarding playbooks and success frameworks, cutting average onboarding cycle time by up to 80%.
I lead a 10-person customer success and onboarding team and have onboarded 50+ customers across enterprise and SMB accounts. Through structured success frameworks and proactive relationship management, I drove customer activation up by 30% and retention up by 25%.
Previously, at Kwara, I reduced onboarding time by 50% and customer churn by 80%, while maintaining 90% customer retention. My work across financial services has included data migration and UAT coordination, customer training, and translating customer feedback into product and process improvements.
