Open to opportunities

Ann Muringo

@annmuringo

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Customer Success specialist driving retention, revenue protection, and data-driven client outcomes.

Kenya

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What I'm looking for

I seek a customer-success role in a collaborative SaaS or tech environment where I can reduce churn, protect revenue, drive upsells, and improve customer satisfaction through data-informed processes.

I am a results-driven Customer Success professional with an Associate Degree in Information Technology and extensive hands-on experience in support, safety investigations, and CRM management. I deliver measurable outcomes—reducing churn, protecting revenue, and increasing upsell opportunities—by leveraging data-driven reporting, cross-functional collaboration, and strong multi-channel communication.

I have managed high-volume customer interactions across phone, email, chat and social media, with proven success improving response and resolution times, boosting customer satisfaction, and partnering with product teams to enhance safety and alert systems. I continuously upskill in customer success, SaaS, and fintech to bring practical, process-oriented solutions that improve client trust and business metrics.

Experience

Work history, roles, and key accomplishments

Customer Success Specialist

Nanny Cameras

Feb 2021 - Nov 2023 (2 years 9 months)

Investigated safety reports across four African countries and improved client trust; collaborated with product teams to enhance alert systems, increasing safety compliance by 20% and reducing churn by 18%.

Customer Success Zendesk Data Analysis CRM Management Upselling

Customer Support Specialist

Nanny Cameras

Feb 2018 - Jan 2021 (2 years 11 months)

Streamlined customer support processes to reduce response time by 20% and shared product insights that increased retention by 15%; managed 500+ monthly interactions with 95% CSAT.

Customer Support CRM Phone Email Chat Support Social Media Support CSAT Process Optimization Cross Functional Collaboration

Customer Care Representative

NHIF

Sep 2016 - Dec 2017 (1 year 3 months)

Managed 500+ member inquiries monthly, resolved billing and eligibility issues, and improved satisfaction scores by 10% while maintaining compliance with organizational policies.

Customer Service & Compliance Phone Support Member Education