Phemla Mahlawule

My name is Phemla Mahlawule, and I am a detail-oriented individual with exceptional communication and project management skills. I have a proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. I am eager to contribute to team success and further develop my professional skills, bringing a positive attitude and commitment to continuous learning and growth.

In my recent role as an Au Pair, I improved children's language skills through engaging conversations and interactive language games. I collaborated closely with parents to establish consistent routines and expectations, promoting stability and security for their children. My experience as an Educational Assistant allowed me to support teachers by collating classroom materials and overseeing students, ensuring a safe and productive learning environment.

Previously, as a Call Centre Agent for the City of Johannesburg, I delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions. I maintained accurate records of client communications and optimized scheduling systems for timely follow-ups, ensuring seamless operations within the agency.