Megan Gounden

I am a TEFL-certified and hardworking customer service professional with experience in call center support and childcare. I combine a warm, approachable demeanor with conscientious attention to detail to improve customer and learner satisfaction.

In my role as a Call Centre Agent at CCI South Africa, I optimized customer experiences by tailoring responses, maintaining accurate records, and building rapport through strong communication skills.

As a Daycare Assistant at Damodara Daycare, I upheld reliable routines, supported autistic children, and practiced sensitivity to children's economic backgrounds and disabilities, ensuring a healthy learning environment.

I bring practical problem-solving, inbound call handling, and online customer service experience, and I am motivated to apply these skills in roles that value empathy, clear communication, and learner-focused care.