Ngoc Thy User

Led and oversaw Operations, Customer Service, Sales Support, and Accounting functions to ensure smooth daily operations and service quality. Managed end-to-end Air & Sea freight operations, negotiated contracts, and served as key user and administrator of CargoWise.

Managed Sea Freight operations and coordinated with the Country Manager to ensure service quality, operational efficiency, and branch profitability. Set and monitored annual KPIs, led the Operations team in resolving complex issues, and served as key user for CargoWise.

Managed daily Air & Sea operations in Ho Chi Minh City and coordinated operational activities across relevant functions. Managed monthly P&L, set operational targets, and led training sessions for the Air & Sea Operations team.

Managed daily Air Cargo operations across SGN, DAD, and HAN stations, covering major EU and US trade lanes. Supervised operational workflow, team performance, and capacity planning, and supported Sales teams with operational solutions.

Led Customer Service activities for Air & Sea shipments to/from overseas offices and agents, with a strong focus on US and EU trade lanes. Provided operational guidance to CS team members and handled shipment documentation and financial requirements.

Identified customer prospects, developed relationships, and quoted FCL freight via major carriers. Developed new customer pipeline, made quotations for freight and extraordinary services, and coordinated with operations and finance to settle payments.

Bachelor of Business Administration with a major in International Trade.