Phaneendra Kumar Vemula
@phaneendrakumarvemul
Experienced System Engineer specializing in technical support and development.
IndiaWhat I'm looking for
I am a dedicated System Engineer with extensive experience in technical support and software development, currently working at Pragmatic Play. My role involves troubleshooting complex issues related to iGaming platforms, providing exceptional customer support, and collaborating with cross-functional teams to enhance system functionality. I take pride in my ability to analyze system performance and deliver effective solutions that improve user experience.
Previously, I contributed to the National Health Authority project at TCS, where I developed backend logic and frontend components, ensuring optimal performance through rigorous testing and incident management. My commitment to quality and efficiency has been recognized through various awards, including the PAT ON THE BACK award for resolving high-priority tickets within SLA at Pragmatic Play.
With a strong foundation in Java, PostgreSQL, and a variety of technical tools, I am passionate about leveraging my skills to drive innovation and support organizational goals. I am eager to continue growing in a dynamic environment where I can contribute to impactful projects.
Experience
Work history, roles, and key accomplishments
System Engineer
Pragmatic Play
Sep 2023 - Present (1 year 10 months)
As an L2 Technical Support Engineer, I troubleshoot and resolve technical issues related to iGaming platforms, including games, software, and infrastructure. I also monitor player trends and internal servers using Kibana, detecting and addressing sudden spikes in failures or other issues.
System Engineer
TCS
Apr 2021 - Aug 2023 (2 years 4 months)
I developed backend logic using Java and frontend components with JSP, CSS, and JavaScript for the National Health Authority project. I also provided Level 2 and Level 3 support, managing incidents and service requests while ensuring adherence to SLAs.
Process Executive
Cognizant Technology Solutions
Jan 2020 - Apr 2021 (1 year 3 months)
As a Process Executive, I researched, analyzed, and validated leads for major businesses in the Google AdWords project. I also handled customer queries, resolved issues, and maintained quality checks and audits.
Education
Degrees, certifications, and relevant coursework
Vignan’s Foundation for Science Technology and research
BTech, Computer Science Engineering
Grade: 7.6 CGPA
Completed a Bachelor of Technology in Computer Science Engineering with a 7.6 CGPA. Additionally, pursued a minor in Business Management, achieving a 7.4 CGPA.
Narayana JR College
Intermediate, MPC
Grade: 65 Percentage
Completed intermediate education with a focus on Mathematics, Physics, and Chemistry (MPC). Achieved a 65% in the program.
Little Flower E.M School
ICSE, General Studies
Grade: 67 Percentage
Completed secondary education under the ICSE curriculum. Achieved a 67% in the final examinations.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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