Open to opportunities

Jai Ram

@jairam

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Experienced software engineer with a focus on technical support.

India

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What I'm looking for

I seek a dynamic role that fosters growth and innovation in software development.

I am a dedicated software engineer with over 4 years of experience in the IT industry, specializing in software development and technical support. My journey has equipped me with a diverse skill set, allowing me to excel in various roles throughout the software development life cycle (SDLC). I have a strong foundation in Core Java, SQL databases, and web technologies, which I have applied in multiple projects across different sectors.

At HCL Technologies, I contributed to significant projects such as the Broadcom AIOps Sustenance Project, where I ensured system stability and developed proactive monitoring solutions. My role involved gathering requirements, validating metrics, and creating documentation for scalability planning. Currently, as a Senior Technical Support Engineer at Progress Software Development, I engage with customers to resolve issues and enhance user support through comprehensive knowledge base articles.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Engineer

Current

Progress Software Development Pvt Ltd

Sep 2022 - Present (2 years 8 months)

Currently working as a Senior Technical Support Engineer, focusing on business rule management systems. Responsibilities include gathering customer requirements, developing rule models, and providing support for deployment and customization of decision services.

Java MySQL Rule Modelling Deployment Customer Support JavaScript Business Rules

Software Engineer

HCL Technologies Pvt Ltd

Dec 2019 - Jun 2022 (2 years 6 months)

Worked as a Software Engineer on various projects including Unified Infrastructure Management and E-Commerce solutions. Responsibilities included coding in Core Java, gathering requirements, and developing proactive monitoring solutions.