lakkoju anilkumar
@lakkojuanilkumar
Technical Support Engineer at WIPRO TECHNOLOGIES who handled 1,500+ tickets with zero SLA breaches for 18 consecutive months.
IndiaWhat I'm looking for
At WIPRO TECHNOLOGIES, I support international retail and logistics clients across UAE and KSA, resolving application, account, order, access, and data issues. I handled more than 1,500 support tickets while maintaining zero SLA breaches for 18 consecutive months, and use SQL to investigate records and application integrations.
On client projects with SUNCORP, I developed and maintained Java backend modules and APIs, reviewed code, and wrote JUnit tests. I also created and ran application tests for FEDEX and developed responsive interface components for AL TAYER GROUP.
Experience
Work history, roles, and key accomplishments
Provide technical and customer support for international retail and logistics clients, resolving application, account, order, and data-related issues. Manage the full support ticket lifecycle, perform root cause analysis, and collaborate with engineering and QA teams.
Developed and maintained Java-based backend modules and APIs for enterprise insurance and banking applications. Investigated production issues, conducted code reviews, and developed JUnit tests.
Created test plans, test cases, and test scripts, performed manual and automated testing, and documented defects. Conducted regression testing to ensure application changes did not affect existing functionality.
Developed responsive user-interface components using HTML, CSS, and JavaScript. Collaborated with backend developers, UX designers, and product managers to integrate frontend components with application functionality.
Education
Degrees, certifications, and relevant coursework
BITS Pilani
Master of Science
Pursuing a Master of Science degree at BITS Pilani, currently in progress.
M.L.A.S Degree College
Bachelor of Computer Science, Computer Science
2018 - 2021
Bachelor of Computer Science degree from M.L.A.S Degree College from 2018 to 2021.
SQL Optimization Certification
SQL Optimization Certification, SQL
Certification in SQL optimization.
Agile Certification
Agile Certification, Agile
Certification in Agile methodologies.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Interested in hiring lakkoju?
You can contact lakkoju and 90k+ other talented remote workers on Himalayas.
Message lakkojuGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
