Perla pamela Cespedes encarnacion
@perlapamelacespedese
Dedicated banking professional with expertise in customer service and operations.
Dominican RepublicWhat I'm looking for
With a strong background in banking operations and customer service, I have honed my skills at Banco BHD, where I excelled as a Representative of Services and Operations. My role involved assisting clients with various banking transactions, including credit card payments, loans, and currency exchanges. I take pride in my ability to provide exceptional service, ensuring customer satisfaction while managing daily cash reconciliations and operational support.
Prior to my tenure at Banco BHD, I worked as an Administrative Assistant at Longport Aviation Security, where I was responsible for passenger assistance and managing flight-related documents. My experience at HUD Technologies further solidified my administrative capabilities, where I managed inventories, contracts, and various office functions. I am eager to continue developing my skills in a dynamic environment that fosters professional growth and contributes to the company's success.
Experience
Work history, roles, and key accomplishments
Representante de Servicios y Operaciones
Banco BHD
Apr 2021 - Jan 2025 (3 years 9 months)
As a Representative of Services and Operations at Banco BHD, I assisted clients with banking transactions including credit and loan services, cheque changes, and currency exchanges. I excelled in providing exceptional customer service, managing daily cash reconciliations, and supporting clients with their banking needs.
Asistente Administrativa Aeroportuaria
Longport Aviation Security
Jun 2021 - Dec 2021 (6 months)
In my role as an Airport Administrative Assistant, I provided passenger assistance, managed flight-related documents, and coordinated flight schedules. My focus was on ensuring a smooth experience for travelers and addressing their inquiries and complaints effectively.
Asistente Administrativa
HUD Technologies
Aug 2019 - May 2021 (1 year 9 months)
As an Administrative Assistant at HUD Technologies, I was responsible for inventory management, maintaining the phone agenda, and preparing contracts and invoices. My role involved various administrative tasks that supported the overall operations of the company.
Education
Degrees, certifications, and relevant coursework
Universidad Abierta para Adultos
Psicología Industrial
Estudiante de Psicología Industrial, enfocada en el desarrollo de habilidades en el ámbito organizacional y la gestión del talento humano.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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