Open to opportunities

Perla pamela Cespedes encarnacion

@perlapamelacespedese

Message

Dedicated banking professional with expertise in customer service and operations.

Dominican Republic

Message

What I'm looking for

I am looking for a company that values professional growth and offers opportunities to enhance my skills while contributing to its success.

With a strong background in banking operations and customer service, I have honed my skills at Banco BHD, where I excelled as a Representative of Services and Operations. My role involved assisting clients with various banking transactions, including credit card payments, loans, and currency exchanges. I take pride in my ability to provide exceptional service, ensuring customer satisfaction while managing daily cash reconciliations and operational support.

Prior to my tenure at Banco BHD, I worked as an Administrative Assistant at Longport Aviation Security, where I was responsible for passenger assistance and managing flight-related documents. My experience at HUD Technologies further solidified my administrative capabilities, where I managed inventories, contracts, and various office functions. I am eager to continue developing my skills in a dynamic environment that fosters professional growth and contributes to the company's success.

Experience

Work history, roles, and key accomplishments

Representante de Servicios y Operaciones

Banco BHD

Apr 2021 - Jan 2025 (3 years 9 months)

As a Representative of Services and Operations at Banco BHD, I assisted clients with banking transactions including credit and loan services, cheque changes, and currency exchanges. I excelled in providing exceptional customer service, managing daily cash reconciliations, and supporting clients with their banking needs.

Customer Service Banking Operations Administrative Support Client Relationship Management

Asistente Administrativa Aeroportuaria

Longport Aviation Security

Jun 2021 - Dec 2021 (6 months)

In my role as an Airport Administrative Assistant, I provided passenger assistance, managed flight-related documents, and coordinated flight schedules. My focus was on ensuring a smooth experience for travelers and addressing their inquiries and complaints effectively.

Passenger Assistance Document Management Customer Service

Asistente Administrativa

HUD Technologies

Aug 2019 - May 2021 (1 year 9 months)

As an Administrative Assistant at HUD Technologies, I was responsible for inventory management, maintaining the phone agenda, and preparing contracts and invoices. My role involved various administrative tasks that supported the overall operations of the company.

Inventory Management Administrative Support Office Management