Open to opportunities

Pelumi Ero-Phillips

@pelumiero-phillips

Message

I improve customer operations, route-to-market execution, and market growth across FMCG networks.

Nigeria

Message

What I'm looking for

I'm looking for a customer operations, market development, or sales operations role where I can improve route-to-market execution, strengthen client relationships, and use data to support commercial growth.

I've supported customer operations and market development across Seven-Up Bottling Company Plc and Smollan Nigeria, improving distributor availability, delivery consistency, customer retention, and territory coverage.

At Seven-Up Bottling Company Plc, I coordinated sales, logistics, and warehouse operations to improve dispatch accuracy. I also provided SKU movement insights to support commercial decisions and developed route-to-market plans that strengthened delivery execution.

Previously at Smollan Nigeria, I generated customer orders, analyzed account profitability, recommended product assortments, and identified new market opportunities that supported repeat sales.

My background also includes administrative support, invoicing, stakeholder communication, documentation, and teaching. I bring a detail-driven, ownership-focused approach to solving operational problems and building strong customer relationships.

Experience

Work history, roles, and key accomplishments

Customer Executive

Seven-Up Bottling Company Plc

Sep 2023 - Mar 2026 (2 years 6 months)

Ensured full SKU availability across distributor networks, reducing stock-out frequency. Developed optimised route-to-market plans and strengthened customer retention through proactive account management.

Customer Experience Routes To Market Distributor Management Inventory Management Stakeholder Engagement Data Analysis Microsoft Word Google Docs PowerPoint Zoom Google Meet

Market Development Representative

Smollan Nigeria

Mar 2022 - Sep 2023 (1 year 6 months)

Generated customer orders and ensured timely supply to achieve sales targets. Analyzed account profitability and recommended optimal product assortments, building long-term relationships and identifying new market opportunities.

Sales Account Management Market Penetration Customer Relationship Management Data Analysis Microsoft Word Google Docs PowerPoint Zoom Google Meet

Personal Assistant / Administrative Support

Dazzle Fresh Nigeria

Jul 2021 - Feb 2022 (7 months)

Delivered comprehensive administrative support including managing correspondence, scheduling meetings, coordinating travel, and overseeing office supplies. Managed invoicing, receipts, and payment tracking with accuracy.