pedro alcantara
@pedroalcantara
Dedicated IT professional with expertise in support and infrastructure.
What I'm looking for
My name is Pedro Alcântara Vieira das Chagas Junior, and I am a dedicated IT professional with a strong background in support and infrastructure management. With a degree in Information Technology Management from Universidade Paulista, I have honed my skills through various roles, including Analyst of Support and Infrastructure. My experience spans across multiple high-profile clients, including the Senate Federal and Caixa Econômica, where I have successfully resolved complex technical issues and ensured seamless operations.
Throughout my career, I have developed a comprehensive understanding of hardware, software, and network systems. I am certified in various IT disciplines, including MCSA and ITIL, which have equipped me with the knowledge to manage and optimize IT services effectively. I am passionate about continuous learning and strive to exceed expectations in every role I undertake, aiming to contribute positively to my team and organization.
Experience
Work history, roles, and key accomplishments
Analista de Infraestrutura de Aplicações Junior
Central IT
Jul 2022 - Jan 2023 (6 months)
Trabalhou com aplicações no Senado Federal em servidores Linux Ubuntu, utilizando tecnologias como Rancher, Docker, Kubernetes, Zabbix e Grafana.
Analista de Suporte Pleno
Stefanini
Mar 2020 - Jul 2021 (1 year 4 months)
Monitorou a infraestrutura de TI da Caixa Econômica, realizando checagens de rede e solucionando problemas de conectividade.
Técnico de Suporte Nível 2
Connectcom Teleinformática
Nov 2013 - Jan 2019 (5 years 2 months)
Responsável pela montagem, instalação e manutenção de computadores e periféricos, além de suporte técnico presencial focado em informática.
Education
Degrees, certifications, and relevant coursework
pedro hasn't added their education
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