At Remedial Health Solutions, I onboard 20+ new users daily through phone and live chat, guiding them through account setup and core features. I also verify customer KYC and onboarding documents to support compliance and reduce delays.
As a Customer Success Associate, I handle client inquiries and escalations across email and social media, and work with remote product and tech teams to turn customer feedback into feature requests. I contributed to 25% monthly revenue growth by identifying upsell and cross-sell opportunities.
At Clout Africa, I analyzed customer feedback and support trends to identify at-risk accounts. My proactive outreach and follow-ups increased retention by 15%, and I resolved over 50 complex complaints monthly while maintaining a 95% positive feedback rating.
