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Paz Huespe

@pazhuespe

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IT Operations Support at TripMasters; monitors AWS servers and resolves system issues across internal operations.

Paraguay

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At TripMasters, I provide internal IT support, manage Jira tickets, and monitor AWS-hosted virtual servers. I use log data to identify root causes and support improvements to systems and services.

My experience also includes logistics and supply chain planning at Tigo Paraguay, where I coordinated distribution to 97 stores and contributed to a 3% improvement in service level and product availability. I’m also a certified English-Spanish translator, translating technical, academic, legal, and other documents.

Experience

Work history, roles, and key accomplishments

Current

IT Operations Support

Current

TripMasters

Mar 2024 - Present (2 years 7 months)

Provide internal IT support across the organization, focusing on issue resolution and systems monitoring. I manage tickets in Jira focused on improving the website and services offered to clients, system operations and software errors, and internal user support. We work exclusively with Google Sheets for tracking, documentation, and operational reporting.

I also monitor AWS-hosted virtual server

Current

ENG-SPA Translator

Current

SOLID S.R.L

Feb 2020 - Present (6 years 8 months)

Translation of technical, academic, legal, and all types of documents.

System Support Engineer

On Campus Marketing

Mar 2021 - Sep 2021 (6 months)

Member of a multidisciplinary Scrum team supporting eCommerce and logistics operations, managing and optimizing order flows across integrated systems. I used SQL to verify the correct entry of sales orders into the NetSuite ERP across multiple channels (email, website, and other sources). I handled order management in NetSuite ERP and monitored integrations with SPS Commerce, working closely with

Procurement Manager

Consorcio T&I

Mar 2020 - Aug 2020 (5 months)

Responsible for all purchasing operations: searching and negotiation with suppliers, contract management, placing orders, imports of materials and equipment, and supply of materials and equipment needed for construction works.

Business Planning Analyst

Tigo Paraguay

Mar 2018 - Sep 2019 (1 year 6 months)

Responsible for outbound logistics and inventory analysis of mobile devices, managing stock both at the central warehouse and at retail locations. Coordinated and led the logistics team in charge of distributing orders to 97 stores.

Prepared sales forecasts as part of the S&OP team for six months, using historical data and sales reports in Excel and collaborating closely with operations, logistic

Purchasing and Logistics Assistant

Nueva Americana S.A

Jun 2016 - Feb 2018 (1 year 8 months)

Planned and coordinated purchasing operations and the daily supply of 35,000 products to physical stores, negotiated with local suppliers, and served as the main person responsible for logistics operations of products in the home, bedding, and appliances categories.

Used Excel spreadsheets to coordinate distribution and the intranet for creating purchase orders and managing imports. Participated

Junior Researcher

Universidad Católica Nuestra Señora de la Asunción

Feb 2016 - Sep 2016 (7 months)

• Team coordinator for the disassembly of electronic waste parts, consisting of separating, classifying and disposing of the parts and then identifying their possible destination.
• Research on the current situation of e-waste management and disposal in Paraguay and case studies in other Latin American countries.
Member of the coordinating team for the development of a proposal for the responsible

EF SET Certificate - Level C2

Jan 2024

Google

Digitaliza paso a paso tu negocio con herramientas Google

Sep 2022

Universitat Oberta de Catalunya

Master's degree, Logistics Management

2019 - 2021

My final Thesis consisted of redesigning the logistics model of a Paraguayan digital market to an in-house logistics for product distribution, in means to achieve greater advantages in cost effectiveness and an increase in customer service, as a result of mutual alliances with other SMEs, the proposal of last-mile delivery methodologies and the use of technology to manage these methods for its pro