Martin Cálcena

Provided premium customer and driver service for the ride-hailing company Yango, ensuring user satisfaction and efficient operations. Evaluated driver states, resolved payment issues, and prepared detailed reports to optimize service delivery.

Analyzed sales data to identify key patterns and trends, developing insightful reports that informed business strategies. Optimized sales processes and managed CRM to enhance overall sales performance.

Processed payments for Latin American orders using the SAP system, ensuring accurate and timely financial transactions. Managed order-to-cash operations for multiple markets including Central America and the Silver Region.

Established new providers and brands from China and Taiwan, expanding the company's medical equipment offerings. Registered new medical equipment and conducted quotation and pricing analysis to ensure competitive positioning.

Currently in my final year of university, I am committed to continuous learning and professional development. My goal is to empower organizations by optimizing processes, leveraging data to inform decisions, and delivering measurable business outcomes.

I recently completed an AWS Machine Learning course, further enhancing my expertise in data-driven methodologies. This program focused on data processing and technology/technician skills.

Studied Fonoaudiologia with a focus on medical-clinical social work. This program provided foundational knowledge in healthcare support.