Pawan Mishra
@pawanmishra
Experienced IT support and service engineer skilled in ATM systems, hardware troubleshooting, and team leadership.
IndiaWhat I'm looking for
I am an experienced IT Support Engineer and former Team Leader with a long track record in banking automation, ATM service operations, and on-site technical support. I have led technical teams, delivered training to bank staff, and managed service desk responsibilities for complex hardware and software.
My background includes end-to-end maintenance of ATMs, printers, desktops, laptops, and networking systems, plus hands-on experience with electronic locks and ATM software. I combine strong hardware troubleshooting, software installation, and basic networking skills with practical field service experience.
I am committed to reliable, customer-focused support and continuous learning, bringing managerial ability and clear communication to maintain uptime and improve operational efficiency.
Experience
Work history, roles, and key accomplishments
I.T. Support Engineer
All India Institute of Medical Sciences
Mar 2025 - Present (9 months)
Manage IT infrastructure including computers, printers, and networking systems while providing technical support, troubleshooting, and system maintenance to ensure operational continuity.
Team Leader (Service)
Diebold Nixdorf India Pvt. Ltd.
Aug 2009 - Feb 2025 (15 years 6 months)
Led service operations for ATMs and banking automation equipment, managed a technical support team, delivered ATM operational training to bank staff, and handled service desk and remote support functions.
Service Engineer
Jay Enn India Pvt. Ltd.
Jul 2007 - Jun 2009 (1 year 11 months)
Performed installation, maintenance, and repair of electronic systems and printers, providing field service support at bank and ATM locations to maintain device uptime.
Education
Degrees, certifications, and relevant coursework
Uttar Pradesh Technical University (A.I.E.T., Lucknow)
Bachelor of Technology, Electronics Instrumentation & Control
Grade: First Division (66%)
Completed B.Tech in Electronics Instrumentation & Control, graduating in 2007 with First Division (66%).
U.P. Board
Intermediate, General/Intermediate
Grade: First Division (69%)
Completed Intermediate (U.P. Board) in 2000 with First Division (69%).
U.P. Board
High School, General/High School
Grade: First Division (65%)
Completed High School (U.P. Board) in 1998 with First Division (65%).
Availability
Location
IndiaAuthorized to work in
Job categories
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